These General Conditions are applicable to the provision of electronic communications services, SMS text messaging services and services related to the administration of Call Center, virtual office assistance, including Internet telephony, (VoIP) by AMB Forward LLC (UVox) LLC, through its line of business and brand AMB Forward LLC (UVox), hereinafter referred to as "AMB Forward LLC (UVox)", with address at 12008 south shore blvd unit 210, Wellintong-Florida.
Individuals and / or companies sign up for services provided either from the Website or from any authorized representative hereinafter referred to as "CLIENT".
IMPORTANT - READ THIS DOCUMENT CAREFULLY
Before reading the articles that follow, pay attention to the following preliminary clauses, in which some of the terms defined in article 1 are used, below:
Contracts and Electronic Signatures: the CLIENT acknowledges and accepts that by clicking on the ACCEPT button, or on other buttons or similar links that AMB Forward LLC (UVox) determines for the CLIENT to demonstrate its approval of a preceding text, it is entering into a legal contract and binding with AMB Forward LLC (UVox). The CUSTOMER hereby accepts the use of electronic communication for the conclusion of contracts, placing orders, as well as for the electronic distribution of
notifications, policies and records of operations initiated or completed related to any service provided by AMB Forward LLC (UVox). In addition, the CUSTOMER hereby waives all
right or legal or regulatory requirement of any jurisdiction, to the extent permitted by applicable mandatory laws, which establishes the need for an original signature (not electronic) or the delivery or preservation of non-electronic records.
GENERAL CONDITIONS
1. DEFINITIONS
1.1 “My Account ” (User account)
It refers to the CLIENT's private panel that will allow payment and management of the services offered by AMB Forward LLC (UVox). The URL is my.unityvox.com
1.2 Affiliated Company.
Any company, company or entity that, directly or indirectly, controls or is controlled by AMB Forward LLC (UVox), or together with AMB Forward LLC (UVox) are under the control of a third.
For the purposes of this definition, the word <quo; control ” it is defined as possession
direct or indirect of more than fifty percent (50%) of the shares outstanding with the right to vote in the company, company or entity.
1.3 Company Representative .
Any company or entity that represents AMB Forward LLC (UVox) in a country or state with the appropriate written authorization through the regional representatives contract AMB Forward LLC (UVox)
1.4 Contract
Refers to the agreement between AMB Forward LLC (UVox) and the CLIENT on the use of the services through these General Conditions of Use.
1.5 Password
It refers to the code that the CUSTOMER chooses after his first entry to "My Account". This password or password allows access to "My Account" by entering it together with the User Name.
1.6 Credit or balance in favor of the CLIENT in AMB Forward LLC (UVox)
It refers to the necessary balance on a user account to be able to carry out
calls or send sms by the CLIENT.
1.6 simultaneous channels
Functionality that allows an Account to be able to make or receive more than one call concurrently or simultaneously over time.
1.7 AMB Forward LLC Staff (UVox)
The officers, directors, employees and agents of AMB Forward LLC (UVox) or its Affiliated Companies, or any person hired by AMB Forward LLC (UVox) or its Affiliated Companies.
1.8 Terms of Service
Refers to these terms and general conditions of use , without taking into account the form or manner in which they were presented to the CLIENT, which cover and form part of the Contract.
1.9 Username
It refers to the identification code that is attributed to the CLIENT at the time of subscription, this username will be sent to the client after registration through our Web forms . This name next to the password or password will allow the CLIENT to access "My account"
1.10 AMB Forward LLC service (UVox)
It refers to the free and fee-charged services, if any, offered by AMB Forward LLC (UVox).
1.11 Website
It refers to each and every one of the elements and contents of the website, among other URLs that will allow access to services or promotions in services, available through URL https://unityvox.com
1.12 Tickets
Notification of incident, inquiry or request made by a user to AMB Forward LLC (UVox) through the ” Support ” within the customers panel “My Account &.
1.13 Response time
Time elapsed since the CUSTOMER notified AMB Forward LLC (UVox) of an incident through the ticket system until it is attended by the staff of AMB Forward LLC (UVox).
1.14 Resolution time
Time elapsed since an incident, request or change is answered by the staff of AMB Forward LLC (UVox) after the client opens a ticket until the ticket is finally resolved and closed in the system.
1.15 Prepaid Service
It refers to the fact when a CLIENT makes the payment of a service offered by AMB Forward LLC (UVox) in advance to be able to enjoy the service.
1.16 Postpaid Service
It refers to the fact when a CLIENT makes the payment of a service offered by AMB Forward LLC (UVox) after the service has been rendered.
2. DESCRIPTION OF THE SERVICE
The following clauses refer to the provision of the IP voice telephony service (VOIP) and any other service offered through the commercial brand AMB Forward LLC (UVox) through a prepaid platform. and postpay.
This agreement regulates any of the catalog services that will be available on the Website contracted by the CLIENT.
3. DURATION OF THE CONTRACT
3.1 Term.
Most of the services offered by UVox have a minimum period of one (1)
month or more depending on the option chosen by the CLIENT when subscribing the service on the website or by request made by email or by purchase order.
All services offered by AMB Forward LLC (UVox) are prepaid unless otherwise agreed by the parties.
Counting from the date of the initial payment of the price of the services contracted by the CLIENT, it will be renewed by tacit renewal for a period identical to the one contracted.
3.2 Extinction by the CLIENT.
The CLIENT may terminate this Contract at any time, if he does not wish to continue with his service it is important to contact us with a period no less than 48 hours before the end date of his service. Once the contracted service expires and there is no balance or it is not enough to cover the monthly contracted fee.
3.3 Extinction by AMB Forward LLC (UVox).
Without prejudice to other legal remedies, AMB Forward LLC (UVox) may, with immediate effect and without recourse to the courts, limit, suspend or terminate any service contracted by the "Client".
3.4 Consequences of extinction.
Once the Contract is terminated, whatever the reason, all licenses and rights to use the VoIP service will expire and the CUSTOMER will stop using the VoIP service completely.
In case of termination of the contract of any other service offered by AMB Forward LLC (UVox), it can not be used.
If you had virtual numbers in your service, "DID" or a contract for the service “Call * Me ” once the period is over, the client will have 5 days to renew, if he does not, he will lose the assigned numbering, we will have the possibility of recovering the numbering before the 14th day of the termination of the service with a payment for recovery , after that it can not be recovered.
3.5 Continuity of validity.
All the provisions whose validity is necessary to materialize your
meaning shall be valid even in the event of termination or termination of the Contract, including, but not limited to, all of your declarations, guarantees and indemnification obligations.
4. LIMITATION OF LIABILITY
In case AMB Forward LLC (UVox) will violate any of its contractual obligations towards the CLIENT in accordance with these Terms of Service, AMB Forward LLC (UVox) will accept liability for compensation only in the degree that this article establishes.
4.1 Direct damage.
UVox can only be held liable for any direct damages that may occur as a result of an unfulfillment of its obligations under these Terms of Service. The direct damages, in this sense, refer exclusively to:
a) All reasonable expenses incurred by the CLIENT in order for AMB Forward LLC (UVox) to comply with its obligations under these Terms of Service.
b) All reasonable expenses incurred by the CLIENT in order to prevent or limit any direct damage as defined in this article.
c) All reasonable expenses incurred by the CLIENT in order to determine the nature and extent of the direct damages as defined in this article.
4.2 Absence of indirect or incidental damages.
To the extent permitted by the laws in force, UVox will not be liable for any special, incidental or indirect damage (among others, only enunciatively, for loss of income, confidential or other information, for interruption in activity commercial, for loss of privacy arising from the use or inability to use the VoIP service or in any way related to it), even if AMB Forward LLC (UVox) knew of the possibility of such damage or if the repair of the damage did not fulfill its fundamental purpose.
4.3 Jurisdiction limitations
Because certain jurisdictions do not allow some of the exclusions or limitations set forth above, some of them may not apply to Your case, in which case liability will be limited to the extent legally possible under the law. If the CUSTOMER resides in a jurisdiction that restricts the ability to enter into Contracts such as the present or the use of Internet-based applications to persons of a certain age, and the CUSTOMER is in such jurisdiction and such age limit, it can not celebrate In addition, you may not enter into this Agreement or use the VoIP service if the CLIENT resides in a jurisdiction where the law prohibits the use of the VoIP service.When entering into this Agreement, the CLIENT leaves Explicit proof of having verified whether the use of the VoIP service is permitted in Your jurisdiction.
5. COLLABORATION OF THE CLIENT
5.1 Use of the VoIP service or services offered
The CLIENT will use the VoIP service in accordance with these Terms of Use and the relevant legislation.
5.2 Information.
The “Client ” manifests and guarantees that your residence or business principal address is in the place you place on the registration form. You “Client ” You represent and warrant that you are at least eighteen (18) years of age or, as the case may be, the age of majority in the country, state or province in which you reside, and that you have the right and legal capacity to enter into this Agreement or contract.
You “Client ” You represent and warrant that your name, username, contact information and registered location are true and correct and if you represent a company, entity or corporation, you are authorized to act on behalf of your company.
The “Client ” You agree to promptly notify AMB Forward LLC (UVox) each time your personal or billing information changes (including, but not limited to, your name, address, email address, address, telephone number and telephone number). credit card and expiration date). You agree to be financially responsible for your use of the service, as well as for the use of your account by others.
5.3 Suspension.
If UVox does not have the necessary information to provide the VoIP service or any service and / or if the information is not available at the appropriate time or according to the agreement, or if the CLIENT does not comply with obligations of some
otherwise, AMB Forward LLC (UVox) will be entitled to suspend any service with AMB Forward LLC (UVox).
5.4 Resale.
The CLIENT agrees that he will not resell any service offered by AMB Forward LLC (UVox) to third parties.
5.5 Legal ends.
The CLIENT acknowledges and agrees to use the VoIP service exclusively for lawful purposes. In this sense, the CLIENT will not be able to carry out the following activities, which are of an enunciative nature, but not limited:
a) Intercept or monitor, damage or modify any communication that is not intended for the "Client".
b) Send any unsolicited commercial communication that is not allowed by the laws in force.
c) Use “My Account ” or the VoIP service fraudulently.
d) Exposing other users to material that is offensive, harmful to a minor, indecent or unacceptable.
e) Send mass messages to people who do not previously authorize it.
5.6 Confidentiality and Data Protection
AMB Forward LLC (UVox) and the CLIENT agree not to publicize or use for their own benefit those information that may be considered confidential.
The document Privacy Policies that may be read on the Website and acceptance of this agreement means acceptance of the AMB privacy policies Forward LLC (UVox).
5.7 Compensation
The CLIENT agrees to indemnify and release UVox and (as applicable) its Personnel and its Affiliated Companies from all claims, actions, procedures and expenses of third parties, among others, without limitation, but non-exhaustive, reasonable attorneys fees incurred by AMB Forward LLC (UVox), related or arising from
the violation by the CLIENT of part of the Terms of Service, the current law or rights of third parties, or of the misuse of the VoIP Service or any other service offered by AMB Forward LLC (UVox)
6. USERNAME, PASSWORD AND ACCOUNT
6.1 Username, Password and Account.
In order to use the VoIP service or any other service, AMB Forward LLC (UVox) will provide you with a Username , a Password or Password and an Account .
It is the exclusive responsibility of the CLIENT to maintain the confidentiality of his Username and Password and to safeguard said data to prevent unauthorized access. The CLIENT is responsible for all the activities carried out by means of his User Name, Password and Account, even if they occur without his permission.
6.2 Authorizations.
The CLIENT is the only one authorized to manage their services, and must be correctly identified, taking into account the necessary validations that the AMB Forward LLC (UVox) staff must carry out through the different valid communication channels. In the event that the CLIENT delegates to other persons the management of the opening of incidents or any other commercial or technical telephone contact with the personnel of AMB Forward LLC (UVox), they must be able to provide validation data about the CLIENT that allows the security of communications by sending an email before authorizing the person who will administer the alternate the Account of the "Client"
6.3 Communications and contact.
The communications that have to be made to the CUSTOMER in relation to this Contract, will be made in writing by email to the e-mail address designated by the CUSTOMER in his user panel “MyCuenta. & Rdquo ;. Other communications such as call reports, or information about SMS or other services performed by AMB Forward LLC (UVox) and the invoices will be available to the CLIENT equally in "My Account".
The form of communication of the CLIENT with the support department of AMB Forward LLC (UVox) for incidents or requests related to the service in general, must always be made through the ticket system enabled in the user panel "My Account". in the “support ” section. This system allows monitoring and management of queries or incidents.
The CLIENTS communication form with the commercial department AMB Forward LLC (UVox) for the attention to questions or commercial questions about the operation of the service in general, can be done by telephone to the contact numbers that appear on the Site Web , contact form, chat or through the ticket system enabled in the user panel "My Account".
6.4 Notifications and compensation
The CLIENT agrees to notify AMB Forward LLC (UVox) in writing and immediately about any type of unauthorized or fraudulent use of Su Username, Password or Account . The CLIENT agrees to indemnify AMB Forward LLC (UVox) against any third party demand and any liability arising out of or related to the use of Your Username, Password or Account . AMB Forward LLC (UVox) will not be responsible for any damage that occurs as a consequence of the unauthorized or fraudulent use of Your Username or Password or of the unauthorized use of Your Account.
6.5 Change of User Name and Password.
AMB Forward LLC (UVox) reserves the right to modify Your Username or Password if it is in the interest of the correct functioning of any service or to prevent its fraudulent use.
7. PRICES, FORMS OF PAYMENT, INVOICES AND REIMBURSEMENT POLICY.
7.1 Tax or VAT
The prices of the products published on the Website exclude VAT or TAX For residents in the USA the Tax will be applied to their invoices and for residents of any other country the TAX will not be charged to the invoice.
7.2 Rates
AMB Forward LLC (UVox) makes available to the CUSTOMER, its tariff and full price list, both on its Website and on the users private panel “My Account ” for consultation by the CLIENT at any time.
7.3 Methods of payment
There are two forms of payment available to the user.
Prepaid : Through credit card, Paypal or bank transfer.
AMB Forward LLC (UVox) reserves the right to stop accepting credit cards from one or more issuers.
• Postpaid : Through direct debit at the bank designated by the CLIENT using the documentation required by AMB Forward LLC (UVox). Only applicable to companies in the US.
In both cases the invoices are sent to the user by email
and can be consulted in real time about "My Account".
7.5 Service renewals.
The services that represent a monthly fee per month, must be renewed by the CLIENT for its maintenance and proper functioning.
For prepaid customers, renewals must be made manually by the CLIENT from the "My Account" panel. adding Balance or Credit. You can also by pay pal authorize the monthly automatic payment.
In the case of the postpaid CLIENT, the installments will be automatically domiciled in the corresponding bank designated by him.
Services that have expired due to lack of renewal of the same by the CLIENT will remain visible for 5 days, in the case of numbering in the panel of "My Account". allowing the CUSTOMER to recover it.
If the client decides to reactivate the expired service by renewing his monthly payment, the expiration date will be taken into account and not the renewal date.
7.6 Non-payment
Any amount not received by AMB Forward LLC (UVox) on the Expiration Date will be considered due. Any amount due will cause the deactivation
immediate of any service hired by the CLIENT.
The CLIENT will also pay to AMB Forward LLC (UVox) the attorneys fees and other expenses that may be incurred by AMB Forward LLC (UVox), generated by the actions and collection actions of the amounts due and not paid.
In the event of non-payment of any invoice or of the unclaimed amount of an invoice by the CLIENT, on the Expiration Date, AMB Forward LLC (UVox) may suspend the provision of its Services, without prejudice to the additional payment of interest for late payment. .
The Services will not be reinstated until payment of all amounts owed, including late interest and attorneys fees or other expenses related to the collection in which AMB Forward LLC (UVox) LLC may have incurred. In any case, AMB Forward LLC (UVox) reserves the right to reinstate its Services.
7.7 REFUND POLICY
7.7.1. Teams:
AMB Forward LLC (UVox) will not reimburse the purchase of equipment that has exceeded 30 days after its payment.
Only the return of products that maintain their packaging and original presentation, all their accessories, cables and manuals or use guides will be accepted,
in your case Any product that has been damaged (except for the damages that are covered by the legal guarantee) or used more than what is reasonably necessary for the adoption of the final decision on the final acquisition of the product, or that are not sent with your presentation and original packaging, or in a packaging that is damaged or damaged beyond the simple opening of the product, may not be subject to return.
7.7.2. Balance and other services
AMB Forward LLC (UVox) will not reimburse any financial amount related to the "Credit of AMB Forward LLC (UVox) ” or contracted services that have not been consumed by the CLIENT and have exceeded 30 days after the payment of the same.
7.7.3. Telephone numbering
In the case of telephone numbering whose monthly payment has been renewed for several months in advance, it may be reimbursed as long as the invoice has not exceeded 30 days since it was issued. In the case of cover numbering, the first months fee is never refundable and must be paid at the usual price stipulated in the price list. The purchase of non-Spanish numbers does not allow refunds.
7.8 Billing claim
Without prejudice to any contrary provision, the CLIENT may claim the total or partial amount included in a UVox invoice, for this purpose the CLIENT must notify UVox in writing of the price discussed providing the necessary documentation to resolve said claim within thirty days (30) after the expiration date of the corresponding invoice, after this period the invoiced items will have the character of firm, in the absence of manifest error. The realization of any claim by the CLIENT does not exempt him from the obligation to make all payments, on the Expiration Date of the invoice or the following invoices that are generated by virtue of the provision of the Service. The CLIENT and UVox will use all reasonable efforts and in good faith to resolve the aforementioned claims. UVox will refund to the CUSTOMER those amounts unduly or erroneously invoiced to the CLIENT.
7.9 Check invoices and calls
The CUSTOMER can consult and download his invoice history in the last 5 years from the section "Invoices ” of “My Account ” The CUSTOMER may consult and download his / her call history for the last 6 months from the "Call Report" section. of "My Account".
UVox reserves the right not to save the customers billing information regarding previous periods.
7.10 Calls
The charge will be made per seconds, according to what is established in the Website, without there being a charge for establishing a call as a general rule. Likewise, there may be call establishment in some special pricing destinations, which you can consult through our website for more details.
7.11 DDI or DID
The price of the DDIs will be presented to the CLIENT, at the time of subscribing their use,
with a value corresponding to the selected period. The full rate may
consult the UVox website (www.UVox.com).
7.12 Teams
The prices of IP telephone equipment, central and in general all types of products available for purchase through AMB Forward LLC (UVox) will be published on the website.
7.13 vPBX- Virtual Switchboard
The cost of the vPBX is US $ 1 for each extension per month.
7.14 Telephone numbering or DiD
The prices and conditions of purchase of telephone numbering are found on the Website, you can buy numbers through our service called Call * Me or a virtual number or DID . .
7.17 Free service promotions.
For a limited period, AMB Forward LLC (UVox) can offer free calls to and from certain destinations. In return, AMB Forward LLC (UVox) requires you to use the Product with common sense and do not abuse this free offer.
AMB Forward LLC (UVox) reminds you that it is not allowed to resell the service, and that if AMB Forward LLC (UVox) observes an intentional misuse, it reserves the right to cancel access to Your User Account immediately. If you are using a service, proxy or other devices that prevent us from locating you (for example, by assigning you an anonymous IP address), AMB Forward LLC (UVox) reserves the right to charge calls at normal rates, regardless of their location real.
7.18 SMS Marketing
AMB Forward LLC (UVox) will invoice the CLIENT for any SMS that is transported through the SMS Routing Platform owned by AMB Forward LLC (UVox) and delivered to its final recipient. The SMS will be understood to be delivered when the delivery report is issued by the mobile network of the recipient operator, even if the SMS is not delivered by the recipient Operator in the terminal of its final CLIENT because it is not enabled to receive SMS & rsquo; s, or do not have enough memory in your terminal, among other reasons. Likewise, the SMS that has not been delivered to the terminal of the end user will be billed because it is an unknown number for the network to which the SMS is sent, or the termination is not considered legal.
8. SERVICE QUALITY (SLA)
AMB Forward LLC (UVox) is committed to providing the IP voice telephony service in accordance with the quality of service objectives defined below:
• Guarantee service availability: 99%.
• Response time to incidents: No more than 4 hours.
• Time to resolve requests and commercial inquiries: No more than 24
Hours.
• Incident resolution time:
|
Typology of incidents |
Situation | Expected maximum time for incident resolution |
|
CRITICAL Incidents | Total loss of telephony service, that is, total lack of communication caused by the fall of a redundant element. |
18 h |
|
SERIOUS incidents | Seriously degraded service, the operation is interrupted in an important part of the systems and users. |
8 h |
|
SLIGHT incidents | The service remains operational, but low performance is detected or some functionality is degraded. |
Best effort |
The following cases will not be considered unavailable and will not compute for the calculation of the availability and time of resolution of incidents:
• Service stops scheduled for maintenance.
• Falls in accesses that do not cause loss of connectivity thanks to redundancy and / or backup devices.
• Availability times due to the impossibility of restoring the service for reasons attributable to the CLIENT (for example, management of incidents with third parties involved in the service, among other things)
• Deficiencies in the power supply of the routers or terminals located in the CLIENTS facilities. Deficiencies or incorrect configuration of the equipment used by the CLIENT in its connection with our servers.
• Service stops requested by the CLIENT.
• Interruption of the INTERNET service or GSM operators operating in the region where the CLIENT needs to use their service.
• 4 hours margin stipulated for the updating of networks by operators during the process of number portability. AMB Forward LLC (UVox) undertakes to notify via e-mail of scheduled stops that exceed 30 minutes in advance with 36 hours.
The way of communication with the support department for incidents related to the service in general must always be done through the ticket system enabled in the user panel "My Account". in the section called Support.
8.1 Support - Tickets
AMB Forward LLC (UVox) offers free support through the ticket system and includes 3 categories:
• Attention to commercial and technical consultations about its services.
• Communication and resolution of service incidents.
• Management of requests for change over the service.
This support does not include:
• Configuration or support of third-party equipment not purchased from AMB Forward LLC (UVox).
• Intervention on the users own equipment (exchanges, routers or any other network component). The tickets will be attended according to the priority assigned by the support department and the stipulated maximum period. See section 8. SLA.
To work on a reported incidence, AMB Forward LLC (UVox) will make a diagnosis.
In case this diagnosis reveals that the incident is our competence, we indicate that the resolution of the same will be included in the SLA of our service.
Otherwise, the time used by the personnel of AMB Forward LLC (UVox) in the tasks of diagnosis and intervention caused by a failure in the CLIENTS equipment, configuration or deficiency thereof, may generate a cost and be passed on to the CLIENT. For the virtual switchboard service (vPBX), AMB Forward LLC (UVox) makes available to the CLIENT, the purchase of the configuration of this service and that will allow AMB Forward LLC (UVox) to take charge of the complete configuration and support on it. .
AMB Forward LLC (UVox) offers help manuals for the configuration of different equipment and applications, as a tool to help the CLIENT.
8.2 Penalties for breach of objectives in serious and critical incidents
An average of the availability of the service provided to the Customer will be calculated monthly.
In the event that said metric does not meet the objectives set forth in section 8, the client shall be entitled to demand compensation, quantified as indicated in the following table:
|
Unavailable |
Penalty |
|
Between 3 and 4 hours |
10% discount on the service that reported the failure |
|
Between 4 and 5 hours |
20% discount on the service that reported the failure |
|
More 6 hours |
40% discount on the service that reported the failure |
The resulting penalty will be applied in the form of a bonus in the next service billing.
9. RESPONSIBILITY
AMB Forward LLC (UVox) does not offer support nor can guarantee the correct operation of the service on external equipment and / or plants. Likewise, it is the CLIENTS responsibility to have a quality Internet connection and router so that the service of AMB Forward LLC (UVox) can meet their expectations of satisfaction.
It is out of the control of AMB Forward LLC (UVox) the transmission of the voice between the CLIENT and its systems, that when going through the public network they do not offer guarantee of any service.
Penalty
The CLIENT assumes under his / her own responsibility the consequences, damages or actions that may arise from the configuration, manipulation or incorrect use of the contracted service.
9.1 Force Majeure.
AMB Forward LLC (UVox) will not be responsible for any delay or failure in the total or partial implementation of the service, interruptions or malfunctioning of the service, caused by any failure in the network caused by natural disasters, such as earthquakes, floods, lightning or fires, acts of terrorism or any other situation of force majeure, fortuitous event, and by situations of extreme urgency, such as labor conflicts or serious closures, wars, military operations, civil disturbances or any other situation of a similar nature, this would leave without effect any penalty clause allegedly imputable to AMB Forward LLC (UVox).
10. SERVICE LEVEL REPORTS.
Reports of service levels will be provided monthly, by e-mail to the email designated by the CLIENT for notifications through "My Account". They can also be consulted through the users private panel "My Account". They will include the performance of each of the services in relation to the agreed objectives.
11. MODIFICATIONS.
AMB Forward LLC (UVox) reserves the right to modify, in any way, these General Conditions of Use, conditions of the platform, applications or procedures with which it provides its service. To do so, it must not fulfill any formality other than informing the CLIENT with an online notice.
This type of modifications will not imply an alteration of the Service Level Agreements agreed with the CLIENTS.
The CLIENT will be notified through his user panel “My Account ” being able to accept or not the modified conditions. If the CLIENT does not wish to accept the new clauses or modifications, he / she has the right to cancel Your Account by letter or email, which will take effect as of the date on which the new General Conditions of Use come into force and without penalty for the CLIENT.
AMB Forward LLC (UVox) may modify the rates at any time, without prior notice. To obtain the current rate visit the Website of AMB Forward LLC (UVox).
AMB Forward LLC (UVox) may modify the charges for the purchase of Products at any time, without prior notice. The CLIENT may choose to accept or reject the new charges before completing the purchase of said Product. The new charge will be applied to your next purchase once the adjustments have been posted on the AMB Forward LLC Website (UVox). The CLIENT agrees that if he continues to use the Products after adjusting the rates, he accepts the new charges.
12. ACCOUNT BALANCE
12.1 Credit balance
In order to obtain credit from AMB Forward LLC (UVox), the CLIENT must make a deposit in his Account by means of the payment methods enabled in point 7.3 of this document. The accounts new credits paid by credit card or other means of payment accepted by AMB Forward LLC (UVox), are activated immediately upon receipt and verification of the validity of the subscription information. For this activation, in the case of payment by credit card, the CUSTOMER must give the Bank that supports the payment gateway, a valid credit card number
(Visa, MasterCard, American Express or any issuer accepted by AMB Forward LLC (UVox) at that time).
12.2 Restrictions.
AMB Forward LLC (UVox) does not guarantee that the CUSTOMER can use his Credit balance of AMB Forward LLC (UVox) to buy all the Products. It is possible that certain Products must be paid separately. The credit balance is intended only for making calls or sending SMS and services related to VOIP and personal assistants viruales.
The lack of credit balance makes it impossible for the CLIENT to make calls and send SMS. The simultaneous channels condition the number of concurrent calls that can be made from the CLIENTS Account, stipulating a maximum of 20 channels.
12.3 Expiration of Credit.
The credit balance corresponding to the Credit of AMB Forward LLC (UVox) of "MY ACCOUNT" of User will expire 365 days (one year) after its payment, that wants that the account will eliminate all balance or credit in favor of the CLIENT that takes that time without being used since the realization of the payment.
13 VARIOUS PROVISIONS.
13.1 Partial Disability
If any of the clauses or provisions of this is considered invalid, void or unenforceable, either in its entirety or in a specific situation, the rest of the Terms of Service will retain its full validity and effect.
13.2 Absence of waiver of rights.
AMB Forward LLC (UVox) does not guarantee that it will take action against all violations of these Terms of Service. The fact that AMB Forward LLC (UVox) does not require compliance with any provision of this Agreement at any time does not affect in any way its right to demand it at another time, unless there is an explicit waiver in this respect in writing and signed by AMB Forward LLC (UVox)
13.3 Prohibition of Assignment by the User
The CLIENT is prohibited from assigning this contract and any other right acquired by the present.
13.4 Assignment by AMB Forward LLC (UVox)
AMB Forward LLC (UVox) may, in its sole discretion, assign this contract or any of the rights acquired hereby to any of its affiliated companies, without the need for prior notification.
13.5 Current Laws
The Contract shall be governed by and construed in accordance with the laws of the State of Florida in the United States of America and shall not give rise to legal disputes that may arise between the laws and dispositions of the State of Florida and those of Your state or current country of residence. .
13.6 Competent Court
Any legal proceedings arising out of or relating to this Contract will be subject to the jurisdiction of the Palm Beach Court of the State of Florida.
13.7 Language
It is possible that the original Spanish version of this Agreement has been translated into other languages. In case of contradictions or discrepancies between the Spanish version and that of any other language of this Contract, the Spanish version shall apply.